Shipping Policy

Last updated: August 2026

At Carter & Laurent, we are committed to providing a smooth and reliable delivery experience from the moment your order is placed until it arrives at your door.

United States Shipping

Our current estimated delivery time for orders shipped to the United States is 7–10 business days.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. Occasional delays may occur due to courier operations, customs procedures, public holidays, severe weather, or circumstances outside our reasonable control.

Order Processing

Once your order has been successfully placed, it will be prepared for shipment.

Processing time may be separate from the estimated 7–10 business day delivery timeframe depending on the product and fulfilment process.

Once your order has been dispatched, you will receive shipping information and tracking details where available.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your tracking number for the courier's tracking system to update.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

If Carter & Laurent offers free shipping or another shipping promotion, the applicable conditions will be displayed on our website or during checkout.

Multiple-Item Orders

In certain cases, items from the same order may be shipped separately.

If this occurs, you may receive your items in separate packages and may receive more than one tracking number.

Incorrect Shipping Address

Please make sure that your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible.

Once an order has been processed or dispatched, we cannot guarantee that the shipping address can be changed.

Carter & Laurent cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any applicable customs duties or import charges may be the responsibility of the customer.

Customs procedures may occasionally result in additional delivery time.

Delayed Orders

Although most orders should arrive within the estimated delivery timeframe, unexpected delays can occasionally occur.

If your order has not arrived within the expected timeframe or your tracking information has not updated for an extended period, please contact Carter & Laurent Customer Support with your order number.

We will review the available shipping information and assist you with the next steps.

Lost or Damaged Orders

If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging if the order arrived damaged

Our team will review the situation and assist you according to our applicable refund or replacement policy.

Contact Us

For any questions regarding shipping or an existing order, please contact Carter & Laurent Customer Support through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Carter & Laurent
Timeless jewelry. Modern elegance.