Refund Policy

Last updated: August 2026

At Carter & Laurent, customer satisfaction and product quality are important to us. Please review this policy carefully before placing your order.

Returns & Change of Mind

Carter & Laurent does not generally accept returns or provide refunds for change of mind, including where a customer no longer wants an item, changes their preference, or orders the wrong product, size, color, or style.

Please review all product information carefully before completing your purchase.

This does not affect any mandatory consumer rights that may apply to you under applicable law, including statutory cancellation rights where applicable.

Damaged, Defective or Incorrect Items

If your item arrives damaged, genuinely defective, or materially different from what you ordered, please contact us within 14 days of receiving your order.

To submit a claim, contact us at: 

elamriabdelhamid.contact@gmail.com

Please include:

• Your order number

• A clear description of the problem

• Clear photographs showing the defective or damaged item

• Photographs of the original packaging where relevant

• Video evidence where reasonably necessary to demonstrate the defect

• Any other information reasonably required to verify the issue

Claims will be reviewed before a refund is approved.

The evidence provided must clearly demonstrate that the product is genuinely defective, damaged, or incorrect. Normal characteristics of the product, minor variations that do not constitute a defect, or damage caused after delivery through misuse, improper handling, accidental damage, or normal wear and tear will not qualify as a product defect.

Full Refund for Verified Defective Items

If we verify that your item was delivered defective, damaged, or incorrect, you will be eligible for a full refund for the affected item, subject to applicable law and the conditions of this policy.

Approved refunds will be issued to your original payment method.

We will notify you by email once your claim has been reviewed and let you know whether your refund has been approved.

Once approved, please allow up to 10 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:

elamriabdelhamid.contact@gmail.com

Return of Defective Items

Depending on the circumstances, we may ask you to return the defective or damaged product before a refund is completed.

Do not send an item back without contacting us first.

If a return is required, we will provide you with the appropriate return instructions after your claim has been reviewed.

Items That Have Been Used or Damaged After Delivery

A refund may be refused where our reasonable assessment determines that the problem resulted from:

• Normal wear and tear

• Accidental damage after delivery

• Improper use or handling

• Failure to follow applicable care instructions

• Unauthorized alteration or modification of the product

• Damage not present when the product was delivered

This does not limit any rights or remedies that cannot legally be excluded.

Sale Items & Gift Cards

Except where required by applicable law or where an item is genuinely defective, damaged, or incorrect, sale items and gift cards are non-refundable.

European Union — 14-Day Right of Withdrawal

If applicable consumer law gives you a statutory right to cancel an online purchase, including the 14-day right of withdrawal available to qualifying consumers in the European Union, Carter & Laurent will respect those rights.

Where this statutory right applies, eligible customers may cancel their qualifying purchase within the applicable legal period without having to establish that the product is defective.

Any conditions, exceptions, return costs, reimbursement rules, and other requirements applicable to a statutory withdrawal will be handled in accordance with the applicable consumer law.

Nothing in this Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Contact Us

For questions regarding a damaged, defective, or incorrect item, or any questions concerning this Refund Policy, please contact:

Carter & Laurent Customer Support
Email: elamriabdelhamid.contact@gmail.com

Please include your order number whenever contacting us about an existing purchase.

Carter & Laurent
Timeless jewelry. Modern elegance.